World Quality Day: The practices that drive the mining industry

World Quality Day, celebrated on November 14, reinforces the mining industry's search for suppliers that offer efficient and sustainable solutions. The market prioritizes machines and parts that generate results, reduce downtime in mines and are sustainable.

Studies show that high quality performance increases profits by up to 20%.

Check out the Minerando blog to see how Máquinas Furlan prioritizes excellent practices that generate reliable solutions. Planning, internal processes and professionals who understand the customer's needs are fundamental to the result.

Quality in the mining industry, today and in the future

One of the organizational concepts that has evolved the most over time is quality management, which prioritizes customer satisfaction. This evolution is the result of the adoption of pillars such as planning, control and quality assurance, in addition to continuous improvement.

The date dedicated to the theme, November 14, is remembered by different segments, including the mining industry. And it is confirming that good results occur when quality is present in the company's culture, and is not just a task in one area.

Society also has an influence. Citizens and consumers demand efficient use of resources, as well as sustainability and safety in company operations.

Tools such as the Ishikawa diagram, PDCA cycle and 5S were important in this evolution. A survey by the McKinsey consultancy showed that high performance in quality makes profit margins grow by 20%, compared to competitors.

Today, the theme already interacts with digitalization, personalization in solutions and the use of artificial intelligence.

Excellence, people and processes: quality at Máquinas Furlan

In general, World Quality Day celebrates the principles that support excellence in products and services. Máquinas Furlan, one of the world's leading suppliers of mining equipment, castings and services, uses the date to reinforce: more than a concept, quality defines Furlan's commitment to each client.

We have been working for 62 years to improve our mission of delivering solutions that combine durability, safety and high performance. Check out the main approaches taken by the Furlan team on this topic.

. Understand the customer's needs

As William Edwards Deming, one of the pioneers on the subject, said, “quality is not an obligation; it is a necessity.”

The need mentioned by Deming guides Furlan in all stages of the work. The sales team is prepared to listen, understand and offer close service, with personalized consultancy to identify the best solutions for each client.

For Furlan, quality means understanding the market and, above all, the needs of its partners. The trust received in this process is essential. The client places their expectations in Furlan to support the growth of their business in a quarry or mining company.

. Quality starts with internal processes

Quality also results from the care and rigor of internal processes. Each phase of production, centralized in Furlan's manufacturing plant, is conducted with a focus on excellence, which allows us to maintain a high standard of control and performance.

Through qualified professionals and a meticulous process, Furlan works to ensure that each piece of equipment makes a difference for those who use them.

Kaoru Ishikawa's maxim – “Quality begins with planning” – is present at Furlan, from the choice of materials to the final inspection.

. The importance of ISO 9001 certification

Furlan's commitment is reinforced by ISO 9001 certification, which formalizes the continuous search for improvement and standardization.

Inspired by the vision of Joseph Juran, who defined quality as “fitness for use,” Furlan designs products to be more than just functional: “we want to exceed expectations and play an essential role in our customers’ success,” says the team.

. Include safety and sustainability

Furlan operates with practices that minimize environmental impacts and ensure employee safety. The company believes that real and lasting quality is that which also cares about the future and collective well-being, integrating sustainable principles.

For example, we encourage the use of hammer mills that generate less dust, which benefits workers and the community around the mining plant. We share this experience here .

. Customers and employees in the actions

World Quality Day reinforces customers’ trust in Máquinas Furlan. As Philip Crosby said, “quality is free; what costs money is things without quality.” And it is this commitment to quality that the Furlan team wants to honor, continually innovating and improving.

Furlan also values ​​its employees, who contribute with dedication to achieving the excellence we seek. As Deming said, “It is not enough to do the best we can; sometimes we have to do what is necessary.”

How to perceive quality in organizations

In general, quality in mining and quarrying can also be seen in greater productivity, fewer maintenance stops, final products within planned specifications and cost reduction.

So, it’s time to talk about the project for your mining or quarry. Send us a message here and let's schedule a meeting.

And on this World Quality Day, we reaffirm our commitment that, together with our customers, we are building a stronger and more sustainable future for mining.